The Supply Chain Network is oftentimes plagued with inefficiencies, lack of traceability, and no accountability. At ICIX, we set forth to build a supply chain network on the Salesforce ecosystem that would help solve these issues. Using Salesforce, we could track where a product originated, whether or not it was tested properly, and who it was distributed to. Our customers were able to apply significantly higher safety standards, timely crisis management, and traceability throughout a product’s lifecycle by using our tool. Working closely with Product, Engineering, and the Executive team, we built this new system from the ground up, defining our product strategy, product experience, and design thinking culture. We established personas and mental models to help define our four unique apps (Business Relationship Manager, Product Relationship Manager, Product Test, and Form Builder). We extended and adapted the Salesforce Lighting Design system to seamlessly integrate our custom app with standard Salesforce functionality.
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